Flower Hero Shipping, Delivery & Return Policy
Effective Date: September 9, 2026
At Flower Hero, every arrangement is created with care using fresh, seasonal, and often delicate materials. Because our products are perishable and many are customized for a specific recipient or occasion, all purchases are subject to the following policy.
Shipping and Delivery Areas
Flower Hero primarily provides local floral delivery within our designated service area. Available delivery locations, delivery charges, and scheduling options will be displayed during checkout or communicated when an order is placed.
Requests outside our normal delivery area may require prior approval and additional charges. We reserve the right to decline a delivery location that is outside our service area or cannot be safely or reasonably reached.
Delivery Times
Requested delivery dates and times are not guaranteed unless Flower Hero expressly confirms the guarantee in writing. We will make reasonable efforts to deliver within the requested timeframe; however, traffic, weather, emergencies, high holiday demand, recipient availability, and other circumstances beyond our control may cause delays.
During major floral holidays, including Valentine’s Day and Mother’s Day, deliveries may arrive at any time during the scheduled delivery day.
Customer Responsibilities
Customers must provide a complete and accurate delivery address, recipient name, telephone number, access instructions, apartment or suite number, gate code, and other information needed to complete delivery.
Flower Hero is not responsible for delays or failed deliveries caused by incorrect or incomplete information. Redelivery and address-correction fees may apply.
If the recipient is unavailable, we may leave the arrangement with a receptionist, front desk, neighbor, or another authorized person. We may also leave it in a reasonably safe location when weather and surrounding conditions permit. If safe delivery is not possible, we will contact the customer or recipient to arrange redelivery or pickup.
Floral Substitutions
Flower availability changes by season and market conditions. Flower Hero may substitute flowers, greenery, containers, ribbons, or other materials when necessary. Substitutions will be of equal or greater value whenever reasonably possible and will preserve the arrangement’s intended style, color palette, and overall appearance.
Natural differences in color, shape, size, and bloom stage are not considered defects.
Returns and Cash Refunds
Due to the perishable and custom nature of floral products, Flower Hero does not accept physical returns and does not provide cash refunds or money back.
When Flower Hero determines that an order qualifies for a remedy, compensation will be issued as Flower Hero store credit, except when a different remedy is required by applicable law. Store credit cannot be redeemed for cash, transferred, or applied retroactively to a completed purchase.
Reporting a Problem
Quality concerns, damage, missing items, or delivery errors must be reported within 24 hours of delivery. Please provide:
- The purchaser’s name and order number;
- A description of the concern; and
- Clear photographs showing the entire arrangement and affected flowers.
Flowers must be properly cared for after delivery. Flower Hero is not responsible for damage caused by heat, cold, direct sunlight, lack of water, pets, improper handling, relocation, or failure to follow care instructions.
After reviewing a claim, Flower Hero may provide a correction, replacement, redelivery, or store credit at its reasonable discretion.
Cancellations and Changes
Cancellation or change requests must be submitted as soon as possible. Once flowers or specialty materials have been ordered, an arrangement has entered production, or delivery has begun, the order cannot be canceled or changed.
Approved cancellations will receive store credit rather than a cash refund. Custom, wedding, funeral, event, holiday, and special-order purchases may have separate cancellation deadlines stated in the customer’s proposal or agreement.
Contact Flower Hero
For delivery questions or concerns, contact us at:
Flower Hero
Humble, Texas
832-696-2250